Privacy Policy

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This Privacy Policy explains how personal data is collected, used, stored and protected when you visit www.bluearchhomecare.co.uk (“our website”), contact us, complete a form, or otherwise interact with us through the website.

Blue Arch Homecare is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

1. Who we are

Depending on which branch or service your enquiry relates to, your personal data will be processed by one of the following data controllers:

Blue Arch Homecare Limited
Registered office: Suite 2, New Humberstone House, 40 Thurmaston Lane, Leicester, England, LE5 0TF
Company number: 11741168
Responsible for enquiries relating to the Leicester branch

Blue Arch Homecare Group Limited
Registered office: Suite 2, New Humberstone House, 40 Thurmaston Lane, Leicester, LE5 0TF
Company number: 15841969
Responsible for enquiries relating to the Chippenham branch

In this Privacy Policy, “we”, “us” and “our” refer to the relevant Blue Arch Homecare entity responsible for your personal data, depending on which branch or service you contact.

If you are unsure which company is responsible for your personal data, you can contact us at: leicester@bluearchhomecare.co.uk

2. The personal data we collect

We may collect and process the following personal data:

Information you provide directly

You may provide us with personal data by:

  • completing a contact or enquiry form on our website
  • contacting us by email or telephone
  • requesting information about our care services
  • subscribing to receive updates or marketing communications, where available

This information may include:

  • your name
  • email address
  • telephone number
  • postal address or location
  • the branch or service you are enquiring about
  • the details of your enquiry
  • any other personal data you choose to provide in your message

Information collected automatically

When you use our website, we may automatically collect certain technical information, such as:

  • IP address
  • browser type and version
  • device type
  • operating system
  • time zone setting
  • pages visited
  • time spent on pages
  • referring website addresses
  • page interaction information
  • cookie and analytics data

Information from other sources

We may also receive personal data about you from:

  • third-party platforms through which you contact us
  • referral sources
  • service users, family members, representatives or professionals making an enquiry on someone else’s behalf

3. How we use your personal data

We may use your personal data to:

  • respond to your enquiries
  • provide information about our services
  • manage care-related enquiries
  • communicate with you about the Leicester or Chippenham branch, as appropriate
  • maintain records of communications
  • manage and improve our website
  • maintain website and system security
  • comply with legal and regulatory obligations
  • send marketing communications where you have asked to receive them or where we are otherwise permitted by law

4. Our lawful bases for processing

We rely on one or more of the following lawful bases under UK GDPR:

Legitimate interests

We may process your personal data where it is necessary for our legitimate interests, including:

  • responding to enquiries
  • operating and improving our website
  • managing branch-specific enquiries efficiently
  • keeping records of communications
  • maintaining security
  • administering our business

Consent

We may rely on your consent:

  • where you choose to accept non-essential cookies
  • where you choose to receive marketing communications from us

You may withdraw your consent at any time.

Contract

Where your enquiry relates to services we may provide, we may process your personal data to take steps at your request before entering into a contract, or where necessary to perform a contract.

Legal obligation

We may process your personal data where necessary to comply with legal or regulatory obligations.

5. Marketing

Where you have asked to receive marketing communications from us, we may send you information about our services.

You can opt out of marketing at any time by:

We do not sell your personal data to third parties for their own marketing purposes.

6. Cookies

Our website may use cookies and similar technologies to distinguish you from other users, improve your browsing experience and help us improve our website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

7. How long we keep your personal data

We keep personal data only for as long as necessary for the purpose for which it was collected.

As a general guide:

  • Website contact and enquiry form submissions: up to 12 months from the date of last contact
  • Marketing preferences and consent records: until you unsubscribe or withdraw consent, and for a reasonable period afterwards to maintain suppression records
  • Website analytics and technical logs: typically up to 26 months, depending on the systems used

We may retain personal data for longer where necessary:

  • to comply with legal or regulatory obligations
  • to deal with complaints or disputes
  • to establish, exercise or defend legal claims

8. Sharing your personal data

We may share your personal data, where necessary, with:

  • website hosts and IT support providers
  • email and communications providers
  • analytics and cookie providers
  • professional advisers such as solicitors, insurers, accountants or auditors
  • regulators, public authorities, law enforcement agencies, courts or tribunals where required by law
  • the other Blue Arch Homecare entity, where necessary to ensure your enquiry is directed to the correct branch or service

We require third parties processing personal data on our behalf to keep it secure and process it lawfully.

9. International transfers

We aim to store and process personal data within the UK or EEA.

If any of our service providers transfer personal data outside the UK or EEA, we will ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

However, the transmission of information over the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of information transmitted through the website.

11. Links to other websites

Our website may contain links to third-party websites. These are provided for convenience only.

We do not control those websites and are not responsible for their privacy practices or content. You should read their privacy policies before submitting any personal data.

12. Your rights

Under data protection law, you may have the right to:

  • request access to your personal data
  • request correction of inaccurate or incomplete data
  • request erasure of your personal data
  • request restriction of processing
  • object to processing
  • request transfer of your personal data in certain circumstances
  • withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal exemptions.

To exercise any of your rights, please contact us at: leicester@bluearchhomecare.co.uk

13. Automated decision-making

We do not carry out automated decision-making or profiling through this website that produces legal effects or similarly significant effects on individuals.

14. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO). The ICO is the UK data protection regulator.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

16. Contact us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Blue Arch Homecare
Suite 2, New Humberstone House
40 Thurmaston Lane
Leicester
LE5 0TF

Email: leicester@bluearchhomecare.co.uk
Website: www.bluearchhomecare.co.uk